Privacy Policy of ticketwhat.co.uk

Personal Data Administrator Information

The administrator of the data you provide is Ticketwhat Sp. z o.o., with its registered office at ul. Frezerów 3, 20-209 Lublin, entered in the National Court Register under KRS number 0000809810 and using NIP tax identification number 9462692646, hereinafter referred to as the "Company". Contact with the Company regarding personal data protection is possible at the following e-mail address: [email protected].

Correspondence address: Ticketwhat Sp. z o.o., ul. Frezerów 3, 20-209 Lublin.

What data do we process?

We only process the data that you provide to us. To register in our service, we require you to provide an email address and set a password for account access. To make a reservation, we require you to provide an email address, phone number, full name, billing information, and passenger data, but only those required by carriers to provide the reservation service: first and last name, gender, date of birth, and travel document data (number and series). Processing this data is necessary for us to provide the reservation services described in the terms of service, including making reservations or contacting you regarding your reservation. When making a reservation, we also record the IP address of your computer from which you make the reservation and data about traffic on our website.

We also use cookies, which are used by the website to operate the Site and provide you with interesting information, as well as during the purchase process, e.g., for authorization after logging in. Cookies used by the website may be temporary or permanent. Temporary cookies are deleted when the browser is closed, while permanent cookies are stored even after you finish using the Site and are used to store information such as session data after logging in, which speeds up and facilitates the use of the Site.

Links to other websites may periodically appear within the Site. Such websites operate independently of the Site and are not in any way supervised by our company. These sites may have their own privacy policies, which we recommend you read. Ticketwhat is not responsible for data handling practices within these sites.

Purpose of processing

The main purpose for which we process your personal data is to conclude an intermediation agreement for the reservation of services you have selected.

If you have given consent, we will send you messages containing information about available offers and promotions. If you provided data other than your email address, we will be able to personalize offers and messages specifically for you. This way, you will receive information that matches your interests and preferences. Nobody likes spam.

In order to continuously improve our service, we process the data you provided for statistical purposes. We want to be better, so we need to perfectly understand our users.

If you have any questions, feel free to write to us. We will answer all your concerns.

Legal basis for processing

The data you provide when making a reservation in our service, which is necessary for the reservation, we process on the basis of a contract. We need to know the name, surname, email and phone number of the person making the reservation and data of each passenger: first and last name, gender, date of birth and travel document data (series and number) - if such data is required by the carriers selected in the reservation. Additionally, for companies and institutions, in order to issue proof of sale, we also need billing data: company name, address and NIP number. We need this data also to settle the service and secure any claims arising from its implementation. During the service, contact details will be used to inform you about matters related to your reservation and, if you have agreed to receive marketing information: to promote our brand and services.

The data you provide voluntarily, we also use for statistical purposes and for marketing our own services (data analysis and profiling). The basis for their processing is our legitimate interest. We need to know what is happening in our service and we are constantly trying to improve it and adapt it to your needs.

Who do we share your data with?

While providing intermediation services for reservations described in the terms of service, your data will be used to purchase tickets from carriers you selected when making a reservation in the service.

Your data may be transferred to entities processing personal data on our behalf - and such entities process data based on our written instructions. You can find the categories of entities to which we transfer data below. The transfer of this data is necessary to provide the service, settle it, and secure any claims. Your consent is necessary for us to transfer data to partners such as advertising tool providers.

Your data may also be prepared for entities entitled to obtain it under applicable law, e.g., law enforcement authorities in case of a request by the authority on an appropriate legal basis (e.g., for the needs of ongoing criminal proceedings).

We present the category of entities to which data is transferred in connection with the provision of the service:

  • hosting companies;
  • accounting company;
  • online payment operators;
  • providers of SMS and e-mail sending platforms;

Your rights

If you have any doubts, questions, or would like to learn even more, write to [email protected]. We will respond as quickly as possible!

Remember that:

  • you have the right to withdraw your consent at any time. This will not have negative consequences. We will simply stop sending you our marketing messages. Withdrawal of consent remains, of course, without affecting the previous processing, still on the basis of consent. If you want to withdraw your consent, write to us at [email protected].
  • you have the right to request access to your personal data;
  • you have the right to rectify your personal data and even delete it. Deletion of data that is necessary to provide the service is equivalent to deleting the account from the service.
  • you have the right to object to data processing and request restriction of this processing;
  • with respect to data whose processing basis is consent, you have the right to request their transfer;
  • you have the right to lodge a complaint with the President of the Personal Data Protection Office.

How long do we store your data?

As long as you are with us, your data is processed by us. When you delete your account, your data will still be stored by us only for the period necessary to settle any reservations and for the limitation period for claims.

You can always contact us at [email protected]. We will try to help!