Terms of Service for ticketwhat.co.uk

§ 1 General Provisions

These terms and conditions (hereinafter referred to as the "Terms") define the rules for using the ticketwhat.co.uk website (hereinafter referred to as the "Service") by Users, containing in particular information about airline ticket offers, as well as the rules for providing purchase intermediation services.
The service provider within the Service is Ticketwhat Sp. z o.o. (hereinafter referred to as the "Service Provider"), with its registered office at ul. Frezerów 3, 20-209 Lublin, entered in the National Court Register under KRS number 0000809810 and using NIP tax identification number 9462692646.
Contact with the Service Provider is possible via email at [email protected] or by mail to the correspondence address: Ticketwhat Sp. z o.o., ul. Frezerów 3, 20-209 Lublin.
Acceptance of the Terms is voluntary but necessary in order to use the Service provided by the Service Provider.
Use of the Service is possible provided that the User's computer system meets the minimum technical requirements:
1. a computer or portable device with Internet access,
2. an Internet browser in the latest update version, including Google Chrome, Firefox, Safari, Edge or Internet Explorer,
3. access to electronic mail and an active e-mail address,
4. an application enabling reading files in PDF format.
The following terms are used in the Terms and should be understood as follows:
1. Website - the main page www.ticketwhat.co.uk and its subpages;
2. Notification - an electronic message sent to the User's email address provided during the registration form or reservation form completion in the Service, containing specific information;
3. Provider - a provider of services offered to the User through the Service.
4. User - a natural person, legal entity or organizational unit without legal personality, to which special provisions grant legal capacity, who intends to use or uses the Service Provider's Services by completing the registration form or reservation form;
5. Intermediation Agreement - an agreement concluded between the Service Provider and the User, the subject of which is the provision of the Intermediation Service.
6. Intermediation Service - a service performed by the Service Provider through the Service for Users, consisting of the Service Provider's intermediation in the purchase of services by the User from Providers through the Service, for which the Service Provider charges a Service Fee.
7. Service Fee - a non-refundable fee charged by the Service Provider for providing the Intermediation Service through the Service.

§ 2 Using the Service

Using the Service is equivalent to accepting the conditions specified in the Terms.
As part of the Intermediation Service, the Service Provider acts as an intermediary performing actual activities with Providers, related to the purchase and delivery of tickets ordered from Providers according to the User's instructions, on behalf of and in the name of the User. The provision of services, as well as the handling of complaints, is subject to the general terms and conditions of the Providers indicated in these Terms or during the reservation process.
The moment of concluding the Intermediation Agreement is the moment of correctly completing the reservation form available in the Service and clicking the "Reserve" button.
Making a reservation means accepting by the User the terms of the service offered by the Provider, which can be found on the websites of individual Providers: Ryanair, Wizzair.
After making a reservation in the Service, the User should immediately make a payment.
After the User makes a payment, the Service Provider will immediately proceed to provide the reservation intermediation service.
The Service Provider ensures that it will exercise the utmost diligence with regard to the truthfulness, currency and completeness of the content of offers posted in the Service, however, it stipulates that due to the dynamics of changes in airline price lists, some of the offers may not be up to date. The Service Provider is not responsible for any losses or damages incurred by the User as a result of inaccurate or incomplete information.
If the Service Provider detects an error in the price or offer, the Service Provider reserves the right to cancel the reservation or (if the User agrees) change the price. In such a situation, we will contact the User.
After the intermediation service is completed, the User will receive a Notification with confirmation.
The tips and price predictions contained in the Service are for information purposes only and are not part of a commercial offer.
1. The Service Provider makes every effort to ensure that the presented information is up-to-date and presented in an objective manner.
2. Due to frequent changes in the offers of external service providers, the presented data may be periodically out of date and/or be averaged.
3. These elements of the Service are presented only to approximate the price trends of selected tourist services.

§ 3 Responsibility

The Service Provider is not responsible for the content posted in the Service by Users.
The Service Provider is not liable for damages resulting from the use of the Service by Users in a manner inconsistent with the law or the Terms.
The data provided by the User when using the Service, including in the reservation process, should correspond to the actual data, in particular those contained in the identity card or passport. The Service Provider is not liable in the event of failure to provide or entering incorrect data.
At the time of making a reservation, the User should verify the possession of appropriate and valid documents, certificates or insurance enabling travel, as well as verify the regulations and restrictions related to entry to the countries covered by the travel.

§ 4 Information for Consumers

In accordance with the Consumer Rights Act, a User with Consumer status has the right to withdraw from a distance contract, without giving a reason, within the statutory period of 14 days from its conclusion, however, the right to withdraw from a distance contract does not apply to contracts for the provision of services, under which the service has been fully performed, if the provision of the service began with the express prior consent of the consumer and after the consumer acknowledged that they will lose their right to withdraw from the contract upon full performance of the contract by the Service Provider.
The Intermediation Service is performed after the User expresses the will to use it, and therefore it may be performed before the expiry of the deadline for withdrawing from the contract. In such a case, the User is not entitled to withdraw from the contract from the moment the service is performed. If the Providers provide for the possibility of a refund of part or all of the value of the services, the User will be informed about it.

§ 5 Payments

After making a reservation through the Service, the User makes a payment for the reservation amount indicated during the finalization of the reservation process in the Service.
Payments are made through the quick online transfer operator indicated during the reservation finalization process.
The reservation is considered paid after the Service Provider receives confirmation of the payment being credited from the payment operator.
When using the Service, the User will not:
1. use an invalid payment card, or a payment card or account that they do not have the right to use;
2. impersonate any person, or falsely present their identity or association with any person;
3. violate any rights and regulations or regulatory requirements;
In the event of cancellation of the reservation by the Service Provider, the Service Provider will order a refund of the payment within 3 business days.
The refund will be made through the same payment channel as the payment made by the User. If it is not possible to refund in the same way, the Service Provider will contact the User to indicate the bank account to which the refund is to be made.

§ 6 Complaints

Every Customer has the right to file a complaint. You can submit a complaint in writing by traditional mail or by e-mail to the addresses of the Service Provider provided in these Terms.
When sending a complaint, you should precisely describe the defects in the operation of the Service or in the provision of the Intermediation Service.
The complaint will be considered within 14 days from the date of receipt of the complaint by the Service Provider.
The Customer will be informed about the result of the complaint procedure in the same way as the complaint was sent.

§ 7 Personal Data

Personal data that the User provides to the Service Provider in connection with the use of the Service are processed in accordance with the rules set out in these Terms and in a separate document "Privacy Policy" posted publicly in the Service.
The administrator of personal data is Ticketwhat Sp. z o.o. with its registered office at ul. Frezerów 3, 20-209 Lublin, entered in the National Court Register under KRS number 0000809810 and using NIP tax identification number 9462692646.

§ 8 Final Provisions

The Service Provider has the right to change the Terms, subject to preserving the acquired rights of Users.
Any disputes that cannot be resolved amicably, arising on the basis of the provisions of these Terms or related to the use of the Service, will be considered by the Polish common court competent in terms of subject matter and location for the Service Provider.
The Terms are valid from the date of publication until revoked.