The administrator of the personal data you provide is Ticketwhat Sp. z o.o., with its registered office at ul. Frezerów 3, 20-209 Lublin, registered in the National Court Register under KRS number 0000809810 and with tax identification number NIP 9462692646, hereinafter referred to as the "Company".
You can contact the Company regarding personal data protection at the following email address: [email protected].
Mailing address: Ticketwhat Sp. z o.o., ul. Frezerów 3, 20-209 Lublin.
We only process the data you provide.
To register for our service, we require an email address and a password to access your account.
To make a booking, we require an email address, phone number, full name, billing information, and passenger details—only those required by carriers to provide the booking service: full name, gender, date of birth, and travel document details (series and number). Processing this data is necessary to provide the booking services described in the Terms of Service, including making the booking and contacting you about it.
When you make a booking, we also record the IP address of the computer used and traffic data on our website.
We also use cookies for the functioning of the Website, to provide you with relevant information, and during the purchase process (e.g., for authorization after login).
Cookies used on the Website may be:
Links to other websites may occasionally appear on the Website. These sites operate independently and are not supervised by our Company. They may have their own privacy policies, which we recommend reading. Ticketwhat.co.uk is not responsible for data handling practices on these sites.
The primary purpose of processing your personal data is to conclude a brokerage agreement for booking the services you selected.
If you have given consent, we will send you messages containing information about available offers and promotions. If you have provided more than just your email address, we can tailor offers and messages specifically to your preferences.
To continuously improve our services, we also process your data for statistical purposes.
Data provided when making a booking—necessary for the booking—are processed on the basis of a contract. We require your name, surname, email address, and phone number, and for each passenger: name, surname, gender, date of birth, and travel document details (series and number), if required by the chosen carriers.
For companies and institutions, we also need billing details (company name, address, and NIP number) to issue sales documentation. This data is also necessary to settle the service and handle potential claims. Contact details are also used to inform you about matters related to your booking and, if you have agreed to receive marketing information, to promote our brand and services.
Voluntarily provided data is also used for statistical purposes and for marketing our services (data analysis and profiling), based on our legitimate interest to understand and improve the service.
During the provision of brokerage services described in the Terms of Service, your data will be used to purchase tickets from carriers you selected when booking.
Your data may be transferred to entities processing personal data on our behalf, acting on our written instructions.
Categories of such entities include:
Data transfer is necessary to provide and settle the service and handle claims. We may also transfer data to partners such as advertising tool providers, but only with your consent.
Your data may also be made available to authorities authorized under applicable law (e.g., law enforcement upon lawful request).
If you have doubts, questions, or want to know more, contact us at [email protected].
You have the right to:
We process your data as long as you use our services. Once you delete your account, data will be stored only for the time needed to settle outstanding bookings and for the limitation period for claims.
You can always reach us at [email protected], and we will do our best to help you.